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FAQs

Frequently Asked Questions

What is the best way to burn Cedar Mountain Candles?

Our recommended burn time is 4 hours. Be sure to trim the wick to 1/8" -1/4" before each lighting. 

Always allow the melt pool to reach the edges of the candle before extinguishing. This will allow the candle to burn evenly and prevent "tunneling."

Be sure never to leave a candle unattended or in reach of children, pets or a draft. Allow the jar to cool completely before handling.

You can find a "how to burn" reminder on the bottom of your candle.

Why Soy?

Soy candles are better for the environment and your health: they are non-toxic and burn cleaner than paraffin wax.

It produces as much as 90% less soot than paraffin wax. This soot can blacken walls, ceilings, and furniture, contaminate ventilation ductwork in your home, and most importantly, add toxic carcinogens into the air that you breathe.

Soy also helps U.S. farmers by creating important economic growth for the agricultural sector of the US economy.

We choose to work with soy wax for a variety of reasons:

  • ​We love that it's 100% renewable resource and carbon neutral.
  • We love that it burns more cleanly - and better yet - for a longer period of time than paraffin.
  • We love the way soy wax smells mixed with a good fragrance.

Is your soy non-GMO?

The short answer is no, this is because the protein used to test for the presence of GMOs is not present in soy wax, therefore there is no reliable way to test for GMO-free soy wax.

Furthermore, only a very small percentage of soy beans grown in the US are considered organic/GMO free. If and when GMO-free soy wax becomes readily available, we will definitely use it!

Our soy is Certified Kosher and has been approved as "fit to use" and contains no additives.

Are your fragrances phthalate-free? What are phthalates?

All our fragrances are phthalate-free.

Phthalates are used to dissolve raw materials in apothecary goods, medicine, and fragrances. Recently, there has been concern linking high levels of phthalates to health issues, especially in children. While there are no regulations against phthalate use in candles, we decided not to work with fragrances with phthalates.

Are your candles vegan?

Our candles and fragrances are considered vegan! We are happy to report that neither we nor our suppliers engage in animal testing.

Do you use essential oils in your candles?

We use fragrance oils that do have 40-80% components of essential oils, but we do not use straight essential oils.

While we love essential oils, we think that fragrance oils are better for use in candles, as the scent throw is stronger.

Many essential oils lose their healthy benefits or can become toxic when burned. For this reason, we only use those that are proven to be effective and non-harmful.

How fragrant are your candles?

We find that our jar candles fill a medium-size room nicely.

Our smaller candles are better burned at a desk or in a small space such as a bathroom. 

Because we use natural soy wax, our candles will not have the same scent throw as paraffin candles. We like that our candles are not overwhelming, but rather can be used every day.

How often are new scents/products released?

We try to release 1-3 new scents every season.  We reevaluate our scent line each season and determine which we will maintain and discount the remaining stock of scents we will no longer carry.

If you are looking for a particular scent, contact us and we may be able to accommodate with a larger order.  

Follow us on social media for updates and specials. Follow us on Instagram.

Can the jar be repurposed?

When a 1/4" of wax remains, discontinue use of candle.

Simply wash the remaining wax with hot water and soap (wax will solidify once cooled, so it is important to not pour the wax down the drain). 

Carefully dump or compost the wax out and wipe clean. Soap and water can then be used to remove the wax residue.

You can use this glass to add to your bar set, simply use as a drinking glass or any other purpose you choose.

Orders

How long will it take for my order to arrive?

Orders are usually  shipped within 5 business days of payment and take 2-7 days to arrive via USPS. 

Wholesale orders take 3 days - 2 weeks to arrive depending on the season. We will be sure to contact you if there is any delay.

How can I track my order?

You will receive an email with tracking information once your order has shipped.

If for some reason you did not receive this information, let us know at support@cedarmountaincandle.com and we will send it over.

Do you offer Wholesale?

Yes! Please contact us to receive a wholesale account.  We will need a copy of your resale certificate.  To expedite your wholesale approval, simply email your resale certificate to support@cedarmountaincandle.com 

Do you offer exchanges or returns?

We always want our customers to be satisfied! If for any reason you are not happy with your purchase, please contact us at support@cedarmountaincandle.com

We ask that return shipping is paid by the customer. Refunds are offered on a case by case basis, if exchanges are arranged, shipping to and from the candle shop is the responsibility of the buyer.

Can I send a candle as a gift?

Absolutely!  Just let us know at checkout and we will not include a sales receipt. 

Refill Kits

What comes in my candle refill kit?

Each refill kit contains:

  • 16 oz scented wax
  • 1 Double poly-coated paperboard container 
  • 1 Double poly-coated paperboard lid 
  • 3 cotton wicks with stickers
  • Instruction label

How do I use my refill kit?

How do I clean my jar or bowl?

Video Tutorial: How to Clean Vessel Before Using Refill Kit

Or

Heat vessel in oven at 180 degrees to melt the wax. Dump melted wax in trash. Pop out the the wicks with a spoon. Wash with soap & water.  Make sure all residue of wax and glue is removed.  Allow vessel to dry. 

How far apart do I put my wicks?

Wicks need to be placed at least an inch from the edge of the dough bowl. Wicks need to be spaced at least an inch apart as well. Wicks placed too close together can generate too much heat and will not burn the candle correctly or allow the edges of the candle to reach a melt pool.   

What happens after 2 minutes and my wax is still not melted?

Everyone’s microwave is different.  You can keep melting the wax in 15-20 second bursts until the wax is completely melted and transparent (the wax has a clear appearance).  DO NOT BOIL. This will ruin the wax and fragrance.  

What happens if my wicks don't stick?

Any vessel has to be completely clean & free of wax.  Any slight residue left behind will keep the wick from sticking.  If this happens, you can use hot glue to secure your wicks.  

Why is my candle chalky on top?

Our soy wax is 100% natural.  Because we do not add any additional ingredients to make the wax behave properly, it may create a frosted or chalky appearance on the top of the candle.  This is natural of soy wax when the appropriate temperature wasn’t achieved when melting the wax.  If your wax was not completely melted or if it was overheated, it may cause the wax to change the appearance.  The candle is perfectly fine and will still burn correctly. 

Can I refill other type of vessels?

We do not recommend wicking any other type of candle vessels.  Our bowls have been treated specifically for candle use.  We can not certify the use of any other bowls.  If you choose to do so, please note Cedar Mountain Candle is not liable for those created products. 

How long does it take for my candle to be ready to burn?

A soy candle will continue to form its molecular chain (this is continuing to happen after the candle has hardened) for about a couple of days.  You can burn the candle after 24 hours.  Burning the candle prior to 24 hours can significantly shorten the lifecycle of the candle.  Waiting for 48 hours to burn will ensure a better candle burning experience.  

Is the refill kit microwave safe?

Only put the refill kit in the microwave AFTER you have removed the wicks from the top of the container.  Wicks have a metal base, which are not microwave safe.   The remaining packaging and contents are microwave safe.